AHFE 2018 - Call for Papers
 
 

AHFE 2018 Tutorials

Click to Register for Tutorials

Half-Day tutorials at introductory, intermediate, and advanced levels, covering the entire spectrum of the conference.
Tutorial will be offered on Saturday, July 21 and Sunday, July 22, 2018

(8:00 – 12:00) Room

T-1 

An Introduction to Cognitive Work Analysis
Presenter: Neville Stanton, University of Southampton

The aim of this tutorial is to introduce the Cognitive Work Analysis phases and methods to delegates with plenty of practical, hands-on, experience. Cognitive Work Analysis is a powerful approach for the formative evaluation of systems. The presenter has many years experience of applying Cognitive Work Analysis to practical problems in the automotive, aviation, rail, and maritime domains. Software will be provided free-of-charge to support the analysis (PC only), but delegates can undertake the analysis on paper if they prefer. The tutorial will step though all five phases of Cognitive Work Analysis (i.e., Work Domain Analysis, Control Task Analysis, Strategies Analysis, Social Organisation and Cooperation Analysis, and Worker Competencies Analysis) with examples. The presenter will support the delegates in the construction of their own analysis and provide the opportunity for reflection and feedback on the products.

About the Speaker: Professor Neville Stanton, PhD, DSc, is a Chartered Psychologist, Chartered Ergonomist and Chartered Engineer. He holds the Chair in Human Factors Engineering in the Faculty of Engineering and the Environment at the University of Southampton in the UK. He has degrees in Occupational Psychology, Applied Psychology and Human Factors Engineering and has worked at the Universities of Aston, Brunel, Cornell and MIT. His research interests include modelling, predicting, analysing and evaluating human performance in systems as well as designing the interfaces and interaction between humans and technology. Professor Stanton has worked on design of automobiles, aircraft, ships and control rooms over the past 30 years, on a variety of automation projects. He has published 35 books and over 270 journal papers on Ergonomics and Human Factors. In 1998 he was presented with the Institution of Electrical Engineers Divisional Premium Award for research into System Safety. The Institute of Ergonomics and Human Factors in the UK awarded him The Otto Edholm Medal in 2001, The President’s Medal in 2008 and The Sir Frederic Bartlett Medal in 2012 for his contributions to basic and applied ergonomics research. The Royal Aeronautical Society awarded him and his colleagues the Hodgson Prize in 2006 for research on design-induced, flight-deck, error published in The Aeronautical Journal. The University of Southampton has awarded him a Doctor of Science in 2014 for his sustained contribution to the development and validation of Human Factors methods.

Grand Caribbean 1

T-3 

Customer Experience for UX Designers
Presenter: Everett McKay, UX Design Edge

Customer Experience Design is the practice of designing products and services with the focus on the quality and thoughtfulness of the entire user experience, where every touchpoint is designed to deliver the brand’s promise. While UX designers focus on the complete experience, we typically do so within the design of a single product or service—not across all touchpoints across the brand. It’s time to learn how the other half lives. This tutorial focuses on the essentials that UX designers need to understand the entire customer experience: how to gather and analyze customer satisfaction and loyalty data (including Net Promoter Scores), customer journey mapping—and most importantly, how to apply these tools to be informed rather than misled. Confirmation bias is a thing! The tutorial is hands-on and will apply the research tools and customer journey mapping to a fictions company with serious, but not obvious customer experience problems.

About the Speaker: Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe, Asia, South America, and Africa. Everett is author of “Intuitive Design: Eight Steps to an Intuitive UI” and "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication".

Grand Caribbean 2
(13:00 – 17:00) Room

T-4

Human Factors and Cybersecurity
Presenter: Abbas Moallem, San Jose State University

The “human agent” is at the center of all security research. Some people refer to human agents or users as “weakest link in the security chain”. It is true that user behavior plays a part in many security failures. This, introductory/intermediate course in the human aspect of cyber security will provide an overview of human factors related sciences and technology in the growing field of cyber security. In addition to learning about cyber security, participants will also learn how to manage and monitor their own online activities, security, and protect themselves from cyber-attacks. The first half of the course will be used to make sure that all participants have a solid understanding of human computer interaction in cyber security. The second half of the session will delve into more advanced applications of cyber security and examples of a number of scenarios that might reveal the vulnerability of security and the causes of undesirable user behavior in cyber security. The course will feature presentations, small group activities and discussions to enhance learning. The presentation will examine the following topics: • Introduction to Cyber Security • Human Agent and Behavior • Trust in human computer interaction • Authentication and access control • Social engineering and human behavior • Ransomware • Smart Network and Devices • Social Networking • Mobile computing & Healthcare

About the Speaker: Dr. Abbas Moallem is the executive director of UX Experts, LLC, a UX/UI design and cyber security consultancy in Cupertino, California, and an adjunct professor at San Jose State University and California State University East Bay, where he teaches HCI and Human Factors and Cyber Security. Dr. Moallem has over 20 years of experience in the fields of human factors, ergonomics, human computer interaction (HCI) and usability. He has also served as a senior engineering product manager and usability expert at NETGEAR, a UI Architect at PeopleSoft, Oracle Corporation, Tumbleweed, and Axway for over 11 years. He has consulted in a variety of industries in Europe, Canada, and the USA. Dr. Moallem holds a Ph.D. in Human Factors and Ergonomics from the University of Paris (Paris XIII), a Master's degree in Biomechanics from the University of Creteil (Paris XI) and a Master's degree in Ergonomics from the Conservatoire Nation des Arts et Métiers in Paris, France. Dr. Moallem obtained his B.A. degree from the University of Tehran in 1978.

Grand Caribbean 1

T-5

Agile Data for Agile Teams
Presenters: Everett McKay, UX Design Edge and Kent Sullivan, Be Curious With Us

The most fundamental concept in UX design is that you aren’t your users, so you need data to make informed decisions, validate hypotheses, and avoid the sin of designing for yourself. You are on an agile and possibly lean team, and know that the quality of your decisions only as good as the quality of your data. So you measure everything you can, and strive to make data-driven decisions. (Data is the best way of getting quick consensus and buyoff.) There are just two problems: Chances are, your data isn’t nearly as good as you would like it is. And worse: As a result, being data driven can be a serious mistake—it’s much better to be data informed. This tutorial starts by making the case for using data throughout the design process, but then explores the pitfalls of using data and how it often misleads instead of informs. All the claims are backed up by well-known, real examples. Next, we will explore why being data informed is better and less risker than being data driven. We will then explore the various forms of data, along with their pros and cons. Each data method will be structured by what people say they do, what they actually do, and what you should do instead. For the tutorial exercises, we will explore a case study which has a promising app that is under performing and reviewing the data that is currently being collected, along with the strategy currently being used. After identifying the problems, the teams will present their recommendations on how to gather better data, and how to analyze and act upon it.

About the Speakers: Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe, Asia, South America, and Africa. Everett is author of “Intuitive Design: Eight Steps to an Intuitive UI” and "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication".

Kent Sullivan believes strongly that integrating insights extracted from diverse data sources (design research, market research, telemetry, social networking, etc.) greatly increases the chances of those insights being breakthrough in nature. Kent has spent years fostering deep collaboration among team members and recognizes how hard it is to achieve this in a high-pressure corporate environment.

During his long tenure at Microsoft, it was Kent’s pleasure to work on a wide variety of products, especially Windows 95, where he led the exploratory user research that produced the Start Menu and Task Bar, as well as the iterative research that helped nail down the details. Kent spent ten years teaching and mentoring UX professionals inside of Microsoft. He then built and ran the user research team for Power BI. Since leaving Microsoft, Kent has been helping teams and organizations become more customer-focused.


Grand Caribbean 2

T-6

3D Ergonomic Product Development and Assessment
Presenter: Denis Coelho, University of Beira Interior

This tutorial aims to create awareness of the spectrum of reliable and cost-effective methods that may be orchestrated at the service of 3D ergonomic design using the latest developments in parametric modelling and usability and biomechanical assessment

The tutorial will consist of a hands-on approach to the full spectrum of product development stages, with emphasis on the three dimensional and ergonomic aspects of the design phase and the validation. Many examples from the presenters’ career will be shown with respect to the multiple topics this tutorial will cover, including:

    Product Design and Development Reverse engineering Clay models Scanning Parametric 3D design Product Design Methods Concept Generation Pre evaluation of concepts Requirements Specification Ergonomic and Usability Requirements of Tangible Interfaces Product Development Usability evaluation Biomechanical analysis Surface Electromyography Analysis of EMG data Statistical methods Rapid Prototyping Intellectual Property issues Interdisciplinary collaboration in product development.

About the Speaker: Dr. Denis A. Coelho is the head of the Human Technology Group, Department of Electromechanical Engineering, Universidade da Beira Interior, Covilhã, Portugal.

Denis Coelho, Ph.D. earned his doctoral degree in 2002 and now holds an extensive publication record in Human Factors and Ergonomics and Product Design. He is an international evaluator for Research Grant Proposals and Doctoral dissertations. He is the founding and active editor in chief of The International Journal of Human Factors and Ergonomics (indexed in Scopus and published by Inderscience). Founding Coordinator of the Industrial Design Engineering Masters programme at University of Beira Interior, Portugal. Assistant Professor of Human-Technology Interfaces. Member of the Human Factors and Ergonomics Society. Accomplished scientific author and editor of books in Industrial Design and Ergonomics. Invited keynote speaker at international conferences. International Ph.D. evaluator. Referee for many scientific journals and for the Portuguese Science Foundation and Innovation Agency Visiting scholar at Ohio State University and University of California at Berkeley Performs research at the interface between engineering, ergonomics and design. As a Mechanical Engineer with an Ergonomic Design and Production Management post-graduate education his research has focused in several areas, according to practical and funding restrictions. He has worked with car seat comfort (ergonomic design) with Volvo Car Corporation and has also been interested in cognitive engineering of information technology in healthcare settings (collaborating with the Veterans Health Administration), as well as providing a contribution to the advancement of ergonomic design methods. He has also participated and coordinated in Multimedia design work, with a development nature, focusing on the application of ergonomic guidelines at both the conceptual and application level.

Grand Caribbean 3

T-7

Design, User Experience and Usability (DUXU)
Presenter: Javed Sheikh, University of Lahore

The tutorial will present essential concepts of Design, User eXperience and Usability (DUXU). Many functional and attractive user interfaces suffer from poor usability because users do not have a clear understanding of it. This tutorial will increase awareness and understanding of key issues related to the tutorial topic. Participants will learn to identify and avoid the common mistakes and how can enhance user experience. Further, they will learn; Concepts and issues to understand DUXU. How these concepts relate to user-interface components. Practical principles and techniques that are useful in design Content and Benefits: This tutorial is appropriate for people from novice to experienced users. It will begin by evaluating and examining some user interfaces effectiveness and efficiency. We will review essential concepts and relevant exercises of Design, User eXperience and Usability (DUXU) by the course material and generate dialogue. The exercises will include the design and evaluation This tutorial will discuss how both DUXU and Interfaces are interrelated and essential for design process. Though, both are often overlooked by designers and practitioners. This tutorial will include both presentations and practical work. The tutorial will also provide guidelines to create effective Interface Target Audience: The tutorial is designed for anyone from academic researchers to practitioners in the field of HCI/DUXU to explore difference between real-world experiences and the theoretical approaches. Tutorial is appropriate for people from novice to experienced users. Professionals 1. Designers: Interaction, Product, Experience, User-Interface, Information Visualization 2. Evaluators of usability and user-experience 3. Researchers 4. Software Engineers 5. Web Developer

About the Speaker: Prof. Dr Javed Anjum Sheikh Campus Director, University of Lahore, Gujrat Campus, PhD (HCI, Computer Science), Middlesex University, UK 2012, MBA (MIS), Adamson University, Philippine, 2002, MSc (Software Development), University of Huddersfield, UK, 2000.

 

Grand Caribbean 4
(8:00 – 12:00) Room

T-9

A Practical Guide to Doing Task Analysis
Presenter: Neville Stanton, University of Southampton

This tutorial will introduce delegates to task analysis techniques, with emphasis on Hierarchical Task Analysis (HTA) and Systematic Human Error Prediction and Reduction Approach (SHERPA). The presenter has expensive experience of using, and training people to use, these methods in a range of different industries, including aviation, energy distribution, healthcare, oil and gas, and nuclear. The aim of the tutorial is to get delegates to analysis tasks under the guidance of the presenter. The format of the tutorial will be as follows: introduction to the methods, provision of examples of the application of the methods, support for individual hands-on experience of the methods, feedback and discussion of the application of the methods. Software will be provided free-of-charge (PC only) but delegates can undertake the analyses using pen and paper as well. By the end of the tutorial, delegates will be able to conduct task analyses by themselves. Tutorial notes and papers will support self-study after the end of the workshop.

About the Speaker: Professor Neville Stanton, PhD, DSc, is a Chartered Psychologist, Chartered Ergonomist and Chartered Engineer. He holds the Chair in Human Factors Engineering in the Faculty of Engineering and the Environment at the University of Southampton in the UK. He has degrees in Occupational Psychology, Applied Psychology and Human Factors Engineering and has worked at the Universities of Aston, Brunel, Cornell and MIT. His research interests include modelling, predicting, analysing and evaluating human performance in systems as well as designing the interfaces and interaction between humans and technology. Professor Stanton has worked on design of automobiles, aircraft, ships and control rooms over the past 30 years, on a variety of automation projects. He has published 35 books and over 270 journal papers on Ergonomics and Human Factors. In 1998 he was presented with the Institution of Electrical Engineers Divisional Premium Award for research into System Safety. The Institute of Ergonomics and Human Factors in the UK awarded him The Otto Edholm Medal in 2001, The President’s Medal in 2008 and The Sir Frederic Bartlett Medal in 2012 for his contributions to basic and applied ergonomics research. The Royal Aeronautical Society awarded him and his colleagues the Hodgson Prize in 2006 for research on design-induced, flight-deck, error published in The Aeronautical Journal. The University of Southampton has awarded him a Doctor of Science in 2014 for his sustained contribution to the development and validation of Human Factors methods.



Grand Caribbean 2

T-10

Lean User Experience: Getting the Benefits of Lean, with Techniques Your Manager Will Actually Let You Use
Presenter: Everett McKay, UX Design Edge

Many UX teams struggle to do their best work in an increasingly agile world. Lean UX offers solutions, but they are radically different from what most UX teams are used to, with different processes, deliverables, roles and responsibilities, and unpredictable scheduling. Lean UX techniques are mostly unproven—especially for large, distributed teams—and often don't get manager support. Worse is that many lean techniques are poorly defined. What exactly is an MVP? Which hypotheses do you really need to validate? How? If you have tried to make your team leaner but your manager wouldn’t let you, this class is for you. The goals of lean UX are to develop products that our customers actually want, make better decisions while minimizing waste, and get teams to work more effectively. “Lean-er” UX strives to achieve these same goals, but using more traditional tools, techniques, and team roles—things your manager will actually let you do. This tutorial is structured around the three goals of lean UX (building the right product, minimizing waste, better teamwork) to build a simple mobile app. It assumes that you need to make the best decisions you can, but with little time and minimal user research. In the end, you will have a strong understanding of how to make better design decisions quickly and confidently—in less than ideal circumstances—and how to get your team onboard.

About the Speaker: Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe, Asia, South America, and Africa. Everett is author of “Intuitive Design: Eight Steps to an Intuitive UI” and "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication".

 

Grand Caribbean 3

T-11

How to Design User-Friendly Dashboards?
Presenter: Abbas Moallem, San Jose State University

With a growing need for mass data visualization, most business and consumer applications display a dashboard page that includes an overview of the system status and content. Are all these dashboards effective? What are the basic principles behind designing effective and intuitive dashboards? This introductory/ intermediate course in dashboard design will provide an overview of the fundamentals for designing and evaluating effective dashboards. Participants will then evaluate several dashboards and practice building an effective dashboard.

Content and Benefits : The first section of the course will be used to review the fundamental principles in designing dashboards. Participants will then practice evaluating several example dashboards. Following this, the participants, in teams, will build an effective dashboard following the guidelines and principles taught in the previous section. .

About the Speaker: Dr. Abbas Moallem is an executive director of UX Experts, LLC and an adjunct professor at San Jose State University, California State University, East Bay, where he teaches HCI, human factors and cyber security. Dr. Moallem has over 20 years of experience in the fields of human factors, ergonomics, human computer interaction (HCI) and usability. He has also served as a senior engineering product manager and usability expert at NETGEAR and as a UI Architect at PeopleSoft, Oracle Corporation, Tumbleweed and Axway for over 11 years. Dr. Moallem has also consulted in a variety of industries in Europe, Canada, and the USA. Dr. Moallem holds a Ph.D. in Human Factors and Ergonomics from the University of Paris (Paris XIII), a Master degree in Biomechanics from the University of Creteil (Paris XI) and a Master degree in Ergonomics from the Conservatoire Nation des Arts et Métiers in Paris, France. Dr. Moallem obtained his B.A. degree from the University of Tehran in 1978. He currently serves as Communication and Exposition Chair of the HCI International and the Applied Human Factors and Ergonomics International conferences.

 

Grand Caribbean 4
(13:00 – 17:00) Room

T-2 

Digital Human Models (DHMs) in Today’s and Future Product and Production Design
Presenter: Thomas Alexander, Fraunhofer-FKIE

This tutorial presents relevant background information and case studies for a successful application of Digital Human Models for product, process and workplace design. It provides basic information as well as insights into general functionalities, potentials and limits of these powerful tools. In addition, it drafts a way-ahead for a future development towards a holistic human model and simulation. - Content: Technical and physical product design has always been an important topic of Human Factors and Ergonomics (HF/E). Consequently, means and tools for supporting designers and engineers with their work have been developed a long time ago. First tools like tables and human templates were applicable and useful … and, thus, frequently used in the past. Their digital successors, Digital Human Models (DHMs) have also been successfully integrated into CAD-packages. They allow for a comprehensive consideration of human body shape characteristics, human movements and their variability. These models are frequently used in automotive and producing industries. By integrating international databases it is possible to design for a large group of various users, considering relevant factors like gender, age, and region. Today’s DHMs come with a photorealistic appearance that might sometimes hide shortcomings and limitations. Moreover, multiple pitfalls exist which can easily lead to design errors. Therefore, this tutorial provides relevant background information about anthropometry (i.e. human dimensions and body shape), biomechanics (i.e. human movement) and the importance of the validity of a DHM. It also addresses current and future trends for DHMs. These trends refer to human behavior models, cognitive models and applications beyond product and workplace design. - Structure: 1 Anthropometry (History, early tools, human body shape characteristics, anthropometric dimensions, measurements) 2 Biomechanics (Human movement characteristics, a technical understanding of the human body) 3 Digital Human Models (general background and motivation, development of DHMs and success stories, applications, potentials and pitfalls) 4 Application fields of DHMs (research and industrial applications) 5 Future DHMs beyond anthropometry and biomechanics (human behavior models, comprehensive models, applications in training etc.) 5 - Target Audience: The audience consists of designers and engineers considering and referring to human characteristics during their daily work. Applications involve, but are not limited to: Product design, workplace design, conceptual sketches, (realistic) training environments including (synthetic) human players.

About the Speaker: Dr. Thomas Alexander is head of the department Human Factors at Fraunhofer FKIE. He has been conducting research studies in the field of Human Factors and Ergonomics for more than 20 years and published more than 100 papers. He is actively involved into multiple international research groups and committees. Among others, Dr. Alexander has initiated and chaired the Technical Committee on Human Simulation and Virtual Environments (HSVE) of the International Ergonomic Association (IEA).


Grand Caribbean 1

T-12

Agile Project Management with Effective Minimal Viable Products
Presenter: Everett McKay, UX Design Edge

Minimal Viable Products (MVPs) are the focus of many agile projects, especially for those following the Lean Startup model. But what exactly is an MVP and how do you use it strategically and effectively? More importantly, how do you design an MVP to engage your target customers rather than repel them? The approach of “Let’s just get something out there”, while popular, often fails to do the job. This tutorial starts by exploring the MVP approach that many teams use, and why it often fails. You will learn the attributes of an effective MVP—a minimal, well-designed product that delivers real value to your users—while being realistic about what agile teams can actually deliver. The class will then break into teams and design an MVP for a mobile app using a fast-paced, step-by-step lean process. The process covers value propositions, determining critical hypotheses, validating hypotheses with meaningful metrics, scenario-based design, effective sketching and prototyping, and selling your designs to your managers and clients.

About the Speaker: Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe, Asia, South America, and Africa. Everett is author of “Intuitive Design: Eight Steps to an Intuitive UI” and "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication".

 

Grand Caribbean 2

T-15

Human Factors in Safety-Critical Systems
Presenter: Anna-Maria Teperi, Finnish Institute of Occupational Health

Human Factors in Safety-Critical fields: How to implement research findings: The implementation of Human Factors (HF) has been a global aim in several safety critical fields such as aviation, nuclear industry and maritime. HF has been widely recognised as critical to safety and effectiveness of the services. According to international legislation and guidelines at these fields (stated for example by ICAO in aviation, IAEA in nuclear and IMO in maritime), consistent, long-term support for HF research, development and analysis, as well as for the application of HF knowledge, should be established, because humans will play an essential role in these systems over the next decades. It is also recognized that improvements in safety will come primarily from HF solutions. However, the research in these industries has revealed, that there may not be unified strategy within organizations for applying knowledge regarding HF. Conceptions regarding HF may be vague or un-unified, too. Thus, there is a need for competence and concrete models and tools for implementing HF in safety management systems (SMS) at safety critical fields. In this tutorial, we will present and practice models and tools, with which to implement HF focus to SMS especially from the Safety-II perspective (Hollnagel, 2014), in which not only risks and errors are stressed, but also successes and understanding variance at human performance are in scope.

About the Speaker: Dr. Teperi has worked with research and implementation of human factors and safety management for over 15 years. She has been modifying easy-to-use models and tools for enhancing mastery of human factors at safety critical fields such as aviation, maritime, railway and nuclear industry. She has also conducted long-term projects at public sector, especially regarding post-incident mental first aid. In her work, she has aimed to find ways to put in practice Safety-II and resilience perspectives in improving safety and well-being of the organizations and professional fields.

 

Grand Caribbean 3